• Treated with courtesy, dignity and respect by all Millard Health staff and clients.
  
  
• Treated without discrimination regardless of your age, gender, sexual orientation, race, religion, or type of injury

• Able to obtain complete, clear information about the nature of your illness or injury, how it is being treated, and what you can expect in the future.
  
  
• Informed of Millard Health policies and practices that relate to your care.
  
  
• Able to have your family appropriately involved in your program.
  
  
• Able to attend any of the Millard Health meetings scheduled to review your progress.
  
  
• Able to ask questions and be part of the decisions that are made about you.
  
  
• Able to refuse services at any time during your program.
  
  
• Recommended to a more appropriate health care provider if you need treatment that is not available at Millard Health.
  
  
• Able to file a complaint, or appeal a decision made concerning your program, and receive a written or verbal response - knowing your care will not be affected.
  
  
• Aware that your information is kept private and shared only as appropriate with organization that referred you to Millard Health (WCB, lawyer, insurer), your employer, and your family physician.
  
  
• Have your information kept private and shared only as appropriate with organization that referred you to Millard Health (WCB, lawyer, insurer), your employer, and your family physician.

Your rehabilitation coordinator or clinician will be pleased to talk with you if you have any questions or concerns.

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